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[1] In the case of payment by credit card

If you apply with ◼︎ credit card, the actual payment (debit) will be confirmed after your participation in the tour, etc. Therefore,No debit is made at the time of application.

◼︎Some credit card companies may require that when you register your card information with them, you will receive a "Unconfirmed statement of accountPlease be assured that this is not an actual debit.

◼︎また、3Dセキュア（本人認証サービス）の仕様により、「11円」などの少額が利用明細に記載されることがあります。これはカードの有効性確認のためであり、実際に引き落としとはなりませんのでご安心ください。

⚠️ Please note: "Appeared on your statement = debitedWe have received many inquiries that have been misinterpreted as

Credit card transactions are usually settled at a later date in a lump sum. Credit card transactions are not debited immediately.

For more information about your detailed usage,Please contact your credit card company directly.Please note that we are unable to look up your credit card information on behalf of your credit card company. We are unable to check on behalf of the credit card company (to protect your personal information).

(2) In the case of payment by debit card or prepaid card

If you use a ◼︎ debit or prepaid card, the debit will occur immediately upon application.
If the reservation is cancelled,Automatic refund processingPlease be assured that we will do the following

The timing of the refund will vary depending on your credit card company and financial institution.

Please contact your credit card company directly at ◼︎ for detailed usage information. We are unable to check on behalf of the credit card company (to protect your personal information).

◼︎ until the credit card refund process is complete,Usually 1-2 monthsIt will take time. However, this is only a guideline and will vary depending on the processing status of the credit card company.

◼︎We may not be able to refund your money due to the closing date of the credit card you have signed up for, etc.From the following monthThe number of rooms may be

キャンセルポリシーはプランによって異なります。
詳細については各プランページにある「Course Content and Details」の下部もしくは注意事項からご確認いただけます。

すでにご予約済の方については、メール内容に記載しておりますので、ご確認ください。
ご不明な点等ございましたら、メールに記載の担当ガイドまで直接お問い合わせください。

各アクティビティ毎に年齢制限を設けております。詳しくは各プランのページの下部に設置されている「Course Content and Details」部分をご確認ください。

note (supplementary information) symbolSafety Management ReasonsPlease note that due to the age limit for this event, we ask that those who are not in the target age group not participate in the event. Thank you for your understanding.

アクティビティによっては安全性を確認した上で、雨天でもアクティビティを開催する可能性がございます。また、雨が降っていなくても、天候や川の状況により、ガイドの判断でアクティビティの催行を中止する場合がございます（ツアー中止の場合はキャンセル料は発生いたしません）。

すでにご予約済の方については、メールに記載しております担当ガイドまで直接お問い合わせください。